General Terms and Conditions for Participation in Trade Fairs and Conferences
of IVAM Service GmbH and IVAM e.V. (hereinafter referred to as "IVAM")
I. General Part
1. Subject matter of contract
1.1 On the basis of these Terms of Participation, IVAM offers the customer participation in trade fair events (Clause 1.2) and conferences (Clause 1.3).
1.2 IVAM organizes trade show events in the field of microtechnology for the association members and for third parties. For the trade fair events, IVAM usually rents space from a trade fair organizer and creates a trade fair concept. Subsequently, IVAM rents space for booths to the customers and takes over the construction of the booths. These Terms and Conditions of Participation shall also apply to the coordination services that IVAM provides to the customer through the trade fair organizer in connection with the trade fair event, as well as to all other services that IVAM provides directly to the customer in connection with a trade fair event.
1.3 IVAM also organizes technical conferences for the association members and for third parties. In this context IVAM organizes the event and sells the tickets. Insofar as elements of trade fair events are integrated in conferences, IVAM shall take over the role of trade fair organizer in this context.
2. Event registration
2.1 For some events, registration is made by sending of the completed registration form to IVAM. The provision of the registration form is merely an invitation by IVAM to the customer to submit an offer.
2.2 For many events, registration takes place via a digital e-ticket system. The provision of the e-ticket system and the options for ticket purchase preset there merely represent an invitation by IVAM to the customer to make an offer.
2.3 By sending - either the analog registration form or the digital order - the customer makes an offer to which he remains bound for three months from receipt of the registration form by IVAM, unless he declares to IVAM at least in text form (e-mail is sufficient) that he no longer wishes to be bound by the offer. The registration does not entitle the customer to admission to the trade fair event.
2.4 Mit By submitting the order, the customer acknowledges these Terms and Conditions of Participation as binding in the event that a contract is concluded. He shall ensure that the persons employed by him at the trade fair event or conference (in particular his own employees and subcontractors) also receive and take note of the Conditions of Participation and behave accordingly. Upon request, the customer shall immediately provide IVAM with evidence of compliance with these conditions. The customer shall indemnify IVAM against all claims by third parties that are attributable to a breach of these provisions by the customer.
3. Conclusion of contract
3.1 The contract with IVAM is concluded as soon as IVAM declares acceptance of the offer to the customer. IVAM declares acceptance by sending a confirmation of participation to the customer.
When ordering exhibition stands via an e-ticket system, the automatically generated order confirmation does not constitute a declaration of acceptance by IVAM. The contract is only concluded when IVAM has sent a confirmation of participation after checking the registration documents.
If the customer registers for a conference via an e-ticket system, especially if the conference ticket is paid directly online, the participant receives an automatic confirmation of participation. This concludes the contract.
3.2 IVAM shall be free in the selection of its contractual partners within the scope of applicable law. An exclusion of competitors in the sense of a protection against competition for the customer is not granted. In particular, an offer will not be accepted if the demand exceeds the supply of exhibition stands or admission tickets or if an offer does not fit into the overall concept of the trade fair event or congress or is incompatible with the admission conditions of the trade fair organizers. IVAM reserves the right to conclude contracts exclusively with trade visitors or trade buyers for individual events and to control the trade visitor status accordingly.
3.3 If the content of the confirmation of participation differs from the content of the customer's registration, the contract shall be concluded in accordance with the confirmation of participation as soon as the customer indicates that he agrees with the terms and conditions stated therein. In this case, IVAM waives the receipt of the declaration of acceptance according to § 151 sentence 1 BGB (German Civil Code).
3.4 All further provisions communicated to the customer by IVAM before or upon receipt of the confirmation of participation shall become part of the contract. This applies in particular to the registration form provided by IVAM, the confirmation of participation as well as to organizational and technical provisions of third parties (e.g. house rules, general terms and conditions or technical guidelines). The customer accepts to observe all rules of conduct listed therein in connection with the trade fair event or conference and to actively work towards their observance. The customer shall indemnify IVAM against all claims of third parties based on a violation of these regulations by the customer. The customer shall be liable for the persons employed by him (in particular his own employees and subcontractors) as well as for all persons to whom he provides a trade fair pass, as for his own fault. Should the provisions validly included in the contract subsequently change, IVAM and the customer undertake, at the request of one of the parties, to consider a corresponding adjustment of the contract by including the new provisions.
3.5 In the event of contradictory provisions, these Terms and Conditions of Participation shall take precedence over other additional contracts and regulations.
4. Terms of payment
4.1 The participation fees will be shown separately by IVAM in the registration documents of the respective trade fair event or conference or in the e-ticket system. For trade fair events, surcharges for booking corner stands and the registration of co-exhibitors (co-exhibitors defined in section 14), among others, apply.
4.2 The participation price for a standard exhibition stand is exclusive of statutory VAT and any ancillary costs for additional services according to section 1.2 as well as other consumption costs (e.g. for water, electricity, compressed air and telecommunication costs of the individual stands that are not covered by IVAM's standard services). The participation fee for a trade conference or digital participations does not include the statutory value added tax.
4.3 After receipt of the confirmation of participation and the invoice from IVAM to the customer (according to section 3.1 of these terms and conditions), the participation fee and, if applicable, the co-exhibitor fee are due immediately.
4.4 Invoicing of all incidental and consumption costs incurred, such as additional connections (electricity, compressed air, etc.) and additional furniture, will take place after the end of the event. The amounts are due immediately upon receipt of the invoice, provided that the basis of calculation was transparently accessible to the customer and the invoice amount is comprehensible on this basis.
4.5 If an invoice is provided with a payment deadline, default shall occur upon expiry of the day specified as the payment deadline without the need for a separate reminder by IVAM. From the date of default, interest shall be payable by companies at a rate of nine percentage points above the prime rate and by consumers at a rate of five percentage points above the prime rate applicable at the time.
4.6 The assignment of claims of the customer against IVAM to third parties is excluded. Offsetting is only permitted with undisputed or legally established counterclaims of the customer against IVAM. The customer may only exercise a right of retention if the counterclaim originates from the same contractual relationship with IVAM.
4.7 Complaints about invoices will only be considered if they are submitted to IVAM in writing without delay, but no later than 14 days after invoicing.
4.8 In the case of electronic invoicing, the customer shall ensure that he regularly checks the selected access channel and that the technical requirements for receipt are met on his side. In the event of changes to the selected reception channel, Customer shall inform IVAM without delay. If IVAM incurs damages or additional expenses due to missing or defective technical prerequisites and/or due to the failure to notify a new reception channel, the customer shall be obligated to compensate IVAM.
5. Cancellation by the customer; withdrawal by IVAM
5.1 The customer may cancel his participation in a trade fair event or a trade congress at any time before the start under the following conditions:
a. Cancellation before receipt of the confirmation of participation by IVAM is possible free of charge for the customer. It is considered a declaration of no longer wishing to be bound by the offer.
b. If the customer is a consumer, he is free to exercise his right of revocation (for the right of revocation, see Clause 11) with full reimbursement of costs.
c. As of receipt of the confirmation of participation by IVAM, the customer shall pay 25% of the participation fee in case of withdrawal, unless a circumstance according to the following letters d) to f) exists. Both parties reserve the right to prove that the costs actually incurred by IVAM were higher or lower.
d. If the customer cancels participation in a trade fair event up to five months or less before the start of the trade fair, the participation fee will be charged in full. The replacement of unoccupied space by IVAM to maintain the overall visual appearance does not release the customer from his obligation to pay. If the customer does not use the stand space allocated to him and if this space can be rented to another party by IVAM, the customer shall pay 25 % of the participation fee, whereby both parties reserve the right to prove that IVAM has actually incurred higher or lower costs.
e. If participation in a conference is cancelled up to one month or less before the start of the conference, the full participation fee will be charged. If the opportunity to register for a conference does not exist until two months before the start of the conference, the full participation fee will only be charged if the cancellation is made two weeks or less before the start. A refund will not be made in any case.
f. In the event of cancellation of the co-exhibitor's participation in the trade fair after receipt of the confirmation of participation and invoice, the co-exhibitor's fee must nevertheless be paid in full and will not be refunded. The customer reserves the right to prove that the costs actually incurred by IVAM were lower.
5.2 Without prejudice to the right to extraordinary termination, IVAM shall also be entitled to withdraw from the contract if
a. the participation fee has not been received in IVAM's account by the due date and the customer fails to pay the corresponding amount even after expiry of a grace period of two weeks set for him;
b. the customer violates the hall operator's domiciliary rights or legal regulations (e.g. competition or patent law) and does not cease his behavior even after receiving a warning;
c. insolvency proceedings have been instituted against the customer's assets, an application to institute such proceedings is rejected for lack of assets, and in the event of the customer's insolvency; if the occurrence of such an event is foreseeable, the customer shall inform IVAM immediately;
d. an exhibition stand is not recognizably occupied in good time, i.e. at least 12 hours before the official opening;
e. the prerequisites for the granting of admission in the person of the registered customer no longer exist or IVAM subsequently becomes aware of reasons, the timely knowledge of which would have justified non-admission;
f. an economically reasonable realization of the trade fair event or the trade congress is not possible due to failure to reach the minimum number of participants; the right of withdrawal must be exercised at the latest two months before the start of the trade fair or two weeks before the start of the conference.
5.3 If IVAM makes use of the right of withdrawal according to clause 5.2 letters a. to f. the provisions in Clause 5.1 regarding the pro-rata bearing of costs by the customer shall apply accordingly, depending on the point in time at which the right of withdrawal is exercised.
6. Reservation and contract adjustment
6.1 In cases of force majeure, IVAM shall be entitled to postpone, shorten, extend or temporarily close or cancel the trade fair event or trade conference in whole or in part, whereby IVAM shall give due consideration to the interests of all customers involved in the implementation of the event when choosing the measure. Force majeure is any event beyond IVAM's control that prevents IVAM from fulfilling its obligations in whole or in part, including fire damage, floods, strikes, epidemics, pandemics, lawful lockouts, and business disruptions or governmental orders through no fault of IVAM. IVAM shall also be affected by force majeure if one of its subcontractors is prevented by the force majeure from fulfilling its obligations towards IVAM.
6.2 Clause 6.1 sentence 1 shall apply accordingly if the prevention of the trade fair event or the trade congress is not due to force majeure but to a circumstance for which IVAM is not responsible. In this case, IVAM shall give due consideration to the interests of the customer in the implementation of the trade fair event or the conference when exercising the rights resulting from Clause 6.1, Sentence 1.
6.3 If the trade fair event or conference does not take place for reasons beyond IVAM's control or due to force majeure, IVAM may charge the customer an amount equal to 25% of the participation fee, whereby IVAM and the customer reserve the right in each case to prove that IVAM actually incurred higher or lower costs. The lump sum shall serve as an appropriate participation of the customer in the economic risk of events that were unforeseeable for both parties. In particular, restrictions resulting from a change in the legal situation regarding governmental measures to combat a pandemic (e.g. Corona) that could not be specifically foreseen at the time of the conclusion of the contract shall also be considered as unforeseeable.
6.4 In case of a necessary postponement, should IVAM be in a position to hold the trade fair event or conference at a later date, the customer shall be informed thereof. If the customer cancels his participation within one week after receipt of this notification and after receipt of the confirmation of participation, IVAM may, in deviation from clause 5.1, demand an amount of 25% of the participation fee from the customer, whereby IVAM and the customer shall in each case reserve the right to prove that IVAM has actually incurred higher or lower costs. After the expiry of this week, the provision in clause 5.1 shall apply with the proviso that the new event date shall be used as the basis for calculating the cancellation date.
6.5 If IVAM has to shorten or temporarily interrupt a trade fair event or conference that has already begun due to force majeure or other reasons for which IVAM is not responsible, the customer shall not be entitled to a refund or waiver of the participation fee by IVAM. The customer reserves the right to prove that IVAM actually incurred lower costs than would have been the case if the event had been held in full.
7.1 IVAM shall be liable - even in the event of a breach of duty by a legal representative or a vicarious agent - for whatever legal reason only
a. for intent and gross negligence,
b. for culpable injury to life, body and health,
c. for damages that fall within the scope of protection of a guarantee or warranty given by the seller as well as for defects that have been fraudulently concealed,
d. in case of breach of essential contractual obligations, IVAM shall also be liable in case of slight negligence of its legal representatives or vicarious agents, but limited to the foreseeable damage typical for the contract. Material contractual obligations are those obligations the fulfillment of which enables the proper performance of the contract in the first place and the observance of which the customer relies on and may rely on.
7.2 Further claims are excluded.
7.3 Furthermore, a claim for reduction of rent and damages due to defects of the leased property shall only exist if the Customer notifies IVAM of the defects without undue delay and a remedy of the defects of the leased property on the part of IVAM has failed or IVAM has not attempted to remedy the defects despite having been granted a reasonable grace period.
7.4 Customer shall be liable in accordance with the general statutory provisions. He shall indemnify IVAM against all claims of the trade fair organizers and the costs of necessary defense measures against them, which these claim against IVAM because the customer has violated the rights of the trade fair organizers.
8. Domiciliary rights, admission tickets, animals and photography
8.1 IVAM is responsible for exercising domiciliary rights at conferences, and the trade fair organizer is responsible for exercising domiciliary rights at trade fair events. IVAM, as well as the trade fair organizer, is entitled to issue instructions to the customer.
8.2 Admission tickets may only be purchased for the customer's own private or business purposes. The commercial resale of admission tickets is not permitted. Admission tickets may not be passed on to third parties without IVAM's consent. In the event of a violation of these regulations, IVAM is entitled to refuse the further sale of admission tickets and to issue a house ban.
8.3 Unless otherwise agreed, the admission tickets shall lose their validity upon leaving the event premises.
8.4 Bringing animals and taking photographs are not permitted. IVAM shall be entitled, within the framework of the legal provisions, to make photographs, drawings and film recordings of the exhibition events, the exhibition structures, the exhibition stands and the exhibited items and to use them for advertising and press publications.
9. Data protection
For more information on data protection and your rights as a data subject, read our data protection declaration https://www.ivam.de/about/privacy?lang=en or contact our data protection officer at firstname.lastname@example.org . The data protection declaration is an essential part of the contract.
10. Written Form, Statute of Limitations, Choice of Law, Place of Jurisdiction, Severability Clause
10.1 Agreements which deviate from these Terms and Conditions or the provisions supplementing them must be made in text form (e.g. by e-mail). The text form shall apply accordingly to deviations from this text form clause.
10.2 Claims of the customer against IVAM shall become statute-barred within 12 months, beginning with the end of the trade fair.
10.3 The mutual rights and obligations arising from this contractual relationship and on the occasion of this contract shall be governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.
10.4 If the customer is a merchant and does not belong to the tradesmen described in § 4 of the German Commercial Code (HGB), who are subject to an exclusive statutory place of jurisdiction, the exclusive place of jurisdiction for all legal disputes arising in connection with this contract shall be Dortmund. Notwithstanding the foregoing, IVAM shall be entitled to bring an action at the general place of jurisdiction of the customer.
10.5 The invalidity of individual provisions of these General Terms and Conditions shall not affect the validity of the remainder of the contract. Ineffective provisions shall be replaced by such effective provisions which come closest to the economic intention of the parties. The same shall apply to regulation loopholes.
11. Right of withdrawal
11.1 If you are a consumer (i.e. a natural person who places the order for a purpose that can be attributed neither to his commercial nor to his independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.
11.2 If you make use of your right of withdrawal as a consumer, the regulations listed in detail in the following withdrawal instructions shall apply to the right of withdrawal.
– Withdrawal instruction –
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of receipt of the confirmation of participation.
In order to exercise your right of withdrawal, you must inform us – IVAM Fachverband für Mikrotechnik, Joseph-von-Fraunhofer-Straße 13, 44227 Dortmund, Deutschland, Tel.: +49 (0) 231 9742 168, Fax: +49 (0) 231 9742 150, E-Mail: email@example.com, Internet: www.ivam.de – of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or email).
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the withdrawal
If you withdraw from this contract, we must refund all payments we have received from you immediately and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
– End of the withdrawal instruction –
II. Special regulations for trade fair events
12. Scope of services
12.1 The scope of the services provided by IVAM at trade fair events is basically determined by the registration form, which is part of the contract between IVAM and the customer. There it is regulated which equipment and services are booked with a standard exhibition stand. Deviating from this, IVAM may allocate the exhibition stand in accordance with the regulations in clause 11. In the case of trade fair events, IVAM offers the customer the subletting of a trade fair stand from the respective trade fair organizer and the production of the trade fair stand on the basis of the respective registration form. Any additional services provided by IVAM shall be agreed separately and invoiced separately from the services listed in the registration form.
12.2 If the customer concludes further contracts not with IVAM but with the trade fair organizer or any other third party, he expressly states that he intends to use these services in his own name and for his own account and is not a contractual partner of IVAM. The customer shall indemnify IVAM against all claims of the trade fair organizer which have their reason in the fact that the customer did not properly provide the aforementioned notice at the time of conclusion of the contract.
12.3 All materials and equipment shall be made available to the customer only on a rental or loan basis for the duration of the event or trade fair. In case of damage or soiling of the rented items, IVAM reserves the right to charge the Customer for the replacement or cleaning of the rented items concerned. Insofar as the stand is not returned broom-clean, IVAM may additionally demand reasonable compensation for waste removal.
13. Stand allocation
13.1 The allocation of stand space shall be made by IVAM taking into account the structure of the theme stand and the spatial conditions. Stand requests will be taken into account as far as possible. If a customer has submitted two alternative offers, IVAM will try, as far as possible and within the scope of its free discretion, to meet the customer's booking request that goes beyond the standard exhibition stand.
13.2 The exchange of the assigned stand with another customer as well as a complete transfer of the stand to a third party is not permitted, unless IVAM gives its prior consent at the request of the customer in individual cases, at least in text form. The transfer to a consumer is excluded in any case. The customer shall indemnify IVAM against all claims of the trade fair organizer that are attributable to the fact that the customer has violated the aforementioned regulation, including such claims that are attributable to the fact that the third party brought in by the customer violates the rules of conduct or legal regulations set forth in the house rules or the General Terms and Conditions of the trade fair organizer.
14.1 Co-exhibitors are all exhibitors who exhibit or appear on the stand in addition to the main exhibitor. Without the consent of IVAM, at least in text form, the Customer is not permitted to partially assign an allocated stand to third parties.
14.2 Each co-exhibitor may register himself. He can also be co-registered by a main exhibitor in the registration form. The main exhibitor is authorized to conclude contracts for the co-exhibitor in connection with the trade fair event. He has to prove the power of attorney with the registration. The main exhibitor is liable to IVAM for ensuring that each co-exhibitor receives the Conditions of Participation and the provisions supplementing them (cf. in particular Item 3.4) for information purposes. He shall provide IVAM with proof of this without delay at IVAM's request. The main exhibitor is liable to IVAM for the conduct of the non-registered co-exhibitor as for his own fault.
14.3 The co-exhibitor is subject to the same conditions as the main exhibitor, whereby the existence of his contract depends on the existence of the main exhibitor's contract. He shall pay the stated co-exhibitor fee. The debtor of the co-exhibitor fee remains a joint and several debtor alongside the main exhibitor of the stand. If a stand is assigned jointly to two or more exhibitors, each of them shall be liable to IVAM as joint and several debtor for the rights and obligations associated with the stand.
14.4 The acceptance of a co-exhibitor without IVAM's consent shall entitle IVAM to terminate the contract with the main exhibitor without notice and to have the stand cleared at the main exhibitor's expense. In this respect, the main exhibitor waives the right of unauthorized disturbance. The main exhibitor shall not be entitled to any claims for damages in this respect.
15. Stand construction and operation
15.1 Stand construction and design are the sole responsibility of IVAM.
15.2 If the customer places additional orders directly with third parties (in particular with the trade fair organizer), e.g. via an online ordering system, the appearance that these orders are placed on behalf of IVAM shall be avoided. The address of the customer shall be given as the invoice address; if the company address of IVAM is preset in the online ordering system of the third party, the customer shall actively change it.
15.3 The stand must be manned sufficiently by personnel during the opening hours of the event and must be accessible to visitors. Stands of other exhibitors may not be entered outside the daily exhibition opening hours without the permission of the stand owner. Legal regulations must be observed when operating the stand. Premature dismantling of the stand by the customer is not permitted. It is pointed out that violations may result in the imposition of a contractual penalty by the trade fair organizer. The customer shall indemnify IVAM against all claims of the fair organizer which have their reason in the fact that the customer has not operated his stand properly during the entire duration of the fair event.
15.4 Upon IVAM's request, the customer shall immediately name the subcontractors and employees used at the booth.
15.5 The customer shall indemnify IVAM against all claims of the trade fair organizer and third parties that are attributable to installations that the customer himself has arranged. Connections, machines and equipment that are not approved, do not comply with the relevant regulations and whose power consumption is considerably higher than specified may be removed at the customer's expense. The customer shall indemnify IVAM against all claims of the exhibition organizer arising from the uncontrolled removal of energy. IVAM shall not be liable for any damage caused by disturbances of the energy supply.
15.6 The Customer shall dispose of its waste on its own responsibility, unless the Customer or IVAM have agreed otherwise with the exhibition organizer. Cleaning of the stands is the responsibility of the customer and must be completed daily before the start of the event, unless otherwise agreed by the customer or IVAM with the exhibition organizer. The customer shall indemnify IVAM against all claims of the fair organizer which have their reason in the missing or improper waste disposal or cleaning of the stand.
15.7 Guarding of the customer's property beyond the usual security precautions of the trade fair organizer does not take place outside the trade fair hours and must be organized by the customer himself, if necessary.
16. Exhibition goods, sales regulation, advertising regulation
16.1 Only those exhibits may be displayed which have been approved by the fair organizer; they may only be removed from their place in agreement with IVAM. They may only be replaced by agreement with IVAM in text form at least one hour before the beginning and one hour after the end of the daily opening hours. The customer shall be obliged to inform himself about the regulations of the exhibition organizer, in particular about the permitted exhibition goods.
16.2 Insofar as sales is permitted at all by the Exhibition Organizer, the following shall apply: Exhibition goods may only be delivered or removed from the stand after the event has ended. In all other respects, the statutory provisions (in particular the Price Labelling Act) must be observed. Special legal provisions must be observed for the sale and exhibition of certain products.
16.3 Exhibits, printed matter and advertising materials may only be displayed within the rented stand, but may not be distributed in the hall aisles or on the exhibition grounds. With regard to outdoor advertising, the customer is referred to the contact with the trade fair organizer. Only trade fair-related advertising measures by exhibitors that do not violate legal regulations or morality or are not of an ideological or political nature are permitted. Certain comparative and superlative advertising is not permitted in Germany. The special legal regulations for advertising in the respective exhibited product groups must be observed. IVAM is entitled to prohibit the issue and display of advertising material which could give rise to complaints and to secure existing stocks of such advertising material for the duration of the trade fair event. In this respect, the customer waives the assertion of rights of objection. Visual, moving and acoustic advertising media and product presentations are permitted provided they do not cause a nuisance to neighbors. IVAM may intervene in the event of violations of this provision and demand a change. The Customer shall be responsible for obtaining any necessary approvals and permits for use as well as for paying the required fees (e.g. GEMA).
16.4 IVAM may demand that exhibition items which prove to be disruptive or dangerous or which are incompatible with the purpose of the event be removed. If the request is not complied with, IVAM may remove the exhibits at the Customer's expense.
16.5 Direct sales are not permitted unless expressly approved. In the latter case, the exhibited goods shall be marked with clearly legible price labels. The customer shall in particular procure and comply with the trade and sanitary permits.
17. Industrial property protection
Copyrights and other industrial property rights to the exhibits must be secured by the customer. The protection of inventions, samples and trademarks at trade fairs shall be governed by the applicable statutory provisions. There is no special trade fair protection. On the other hand, there is also no exemption from the statutory provisions and existing industrial property rights of third parties. Patent applications should be filed with the Patent Office before the start of the trade fair. Violations of all applicable legal provisions entitle IVAM to exclude the customer from the event.
18. No insurance benefit
IVAM recommends that the customer takes out exhibitor insurance. Insurance services are not offered by IVAM.
III. Special regulations for digital events
19. Provision of digital stands
19.1 The Customer undertakes to keep the digital stand functional throughout the opening hours of the event and to take all necessary measures to ensure that interaction with other event participants and visitors is possible. In particular, he shall provide a sufficient internet connection.
19.2 When providing the technical infrastructure, IVAM shall strive for maximum availability during the entire duration of the event. A minimum availability is expressly not agreed. In particular, IVAM does not guarantee the operability of the Internet connection, and IVAM shall also only be liable in this respect in accordance with clause 7. If technical support is set up for the event, IVAM shall inform the customer of its contact details.
This English text of the General Terms and Conditions is merely a translation of the German text. The German text can be find here. In the event of contradictory provisions, e.g. due to translation errors, the German text shall prevail.